FAQs

How does tenant connect work?

Tenant Connect is a cutting-edge but easy to use rental property inspection app that allows self-managing landlords to conduct entry, exit and routine property inspections remotely or onsite with ease. It's very user-friendly and intuitive. Read our How it Works page to learn more.

How does tenant connect work?

Is Tenant Connect available worldwide?

No. At the moment Tenant Connect is only available in Australia. We will progressively launch Tenant Connect in other countries in 2024.

Is Tenant Connect available worldwide?

Do tenants need to install the Tenant Connect app?

Yes. Landlords and tenants need to have the Tenant Connect app installed on their smartphones to participate in remote inspections. Tenants also have an opportunity to upload comments and add photos in the app following the entry inspection.

Do tenants need to install the Tenant Connect app?

How much does it cost to use Tenant Connect?

The app is free to download. You, as the landlord will pay per inspection, depending on the type of inspection you are opting for. But, we promise - the cost of an inspection will still be a fraction of the cost of driving to the property and time spent creating reports. For a full breakdown of our pricing structure, view our pricing page.

How much does it cost to use Tenant Connect?

Can I use Tenant Connect for in-person inspections too?

Absolutely! Tenant Connect is not limited to remote inspections. You can use all its functionalities for an onsite inspection as well, enhancing your flexibility. Use it the way that it works for you!

Can I use Tenant Connect for in-person inspections too?

Is my data secure and private on Tenant Connect?

Yes, your data is securely encrypted and protected. We prioritise your privacy and data security. Our app has been through rigorous penetration testing, and we can proudly say that it has passed with flying colours.

Is my data secure and private on Tenant Connect?

Can I use the app for multiple properties?

Yes. The Tenant Connect app allows you to set up and configure multiple properties. All the data from each property inspection will be securely stored and organised within the individual property.

Can I use the app for multiple properties?

How does my tenant use Tenant Connect?

Your tenant will have their own login and will use the app for the duration of the inspection. They'll be able to leave comments on the condition of the property after a Moving In inspection, but they won't be able to override your information. Tenants will also receive a PDF after each inspection via email. They will be able to see the scheduled and completed inspections within the app, and they can go into the inspections and see all the inspection information, including photos and comments.

How does my tenant use Tenant Connect?

how does a tenant respond to a moving in inspection?

Tenants have the ability to review the Moving In inspection for seven days afterwards, add photos and make comments within the app. They won't be able to override your information. You will be notified when they create a comment or upload a photo. Tenants will be reminded when the 7 days period is about to end. Tenant Connect allows for standard Moving In inspections, which includes conditions of property features. For the moment, reporting on issues related to the building structure, pests and major maintenance are not covered by Tenant Connect. These will be included in a future release.

how does a tenant respond to a moving in inspection?

Will I be able to see the history of data from previous inspections?

Yes. The app will automatically save each comment, photo and condition update in the relevant feature so that it's easy to view historical information for a specific room or maintenance issue.

Will I be able to see the history of data from previous inspections?

What does a moving-in inspection cover?

For the moment, a Moving In inspection via Tenant Connect covers the condition recording of rooms and features within a property. It does not cover conditions related to minimum standards, health and safety issues (such as smoke alarms), water usage and efficiency devices, and communication setup. These will be included in a future release.

what does a moving in inspection cover?

What if the landlord is also a tenant?

If you are using Tenant Connect as a landlord, but you are also using it as a tenant for the rental you live in, you will need to create a separate account in Tenant Connect using a different email address. Tenant Connect will recognise you as a landlord, and won't allow you to create a tenant account, too, using your landlord email address.

what if the landlord is also a tenant?

does tenant connect work on tablets or ipads?

No. Tenant Connect only works on mobile phones.

does tenant connect work on tablets or ipads?

what are the minimum technical specifications needed to run tenant connect?

You'll need a sufficient cellular data plan on your phone to support a minimum 30 minute video call, or stable wifi connection.

WHAT ARE THE MINIMUM TECHNICAL SPECIFICATIONS NEEDED TO RUN TENANT CONNECT?

when am i billed for using tenant connect?

The landlord's credit card details are entered when an inspection is scheduled, and reused for subsequent inspections. We charge the card at the moment an inspection is completed, when the landlord taps the "submit" button.

when am i billed for using tenant connect?

what happens if a remote call hangs up, or if the call starts and then is postponed for some reason?

For example, if the wifi drops out in the middle of a remote video inspection which ends the call, the landlord is not billed until the inspection is finished and the landlord taps that "submit" button. They can have multiple sessions of one inspection, but they're only charged the once off fee when they tap "submit". Simply log into the app again and restart the inspection to pick up where you left off.

what happens if a remote call hangs up, or if the call starts and then is postponed for some reason?

how will i know if tenant connect is right for me?

Try it for free - what have you got to lose? While the landlord still needs to enter their credit card details when scheduling an inspection, they won't be charged for the first remote inspection and the first onsite inspection. They can still choose to have a receipt emailed to them, but it will be free of charge. Try it and decide!

HOW WILL I KNOW IF TENANT CONNECT IS RIGHT FOR ME?

how long can a remote inspection be?

A remote inspection is like an untimed call, you can take as long as you are comfortable with to ensure it is done correctly and thoroughly.

how long can a remote inspection be?

what if i have a property in a different time zone to me?

As the landlord, you specify the time zone you are in, and when you create a property, this too has the time zone configured. When an inspection is scheduled, the time zones of the landlord and tenant are recognised, and the inspection is shown at the correct time for each person. Reminders and notifications are sent at the appropriate time zone too.